Confident Conversations with Customers | Training Quiz

As per the training, what does Jonathan instruct is a type of question that most people feel intimidated to ask?

As per the training, what does having no agenda in a customer meeting equal?

As per the training, in order to build a strong agenda, what does Jonathan teach is a tactic to plan ahead?

As per the training, what does Jonathan teach about rambling conversations?

As per the training, in Jonathan’s third habit “I’m not an industry professional”, what does Jonathan suggest you do?

As per the training, what does Jonathan teach is the most important way to talk to someone who has more industry experience than we do?

Fill in the blank: Jonathan’s fourth habit is “You don’t have to be the _____ _______ in the room.”

As per the training, what does Jonathan suggest you do if the customer asks a question you don’t know the answer to?

As per the training, who does Jonathan say is the most important person to talk to in an organization when trying to learn about the business?

As per the raining, True or False: Creating advocates (for your company) at every level of the customer’s business is valuable.

Fill in the blank: Lower-level employees can give you _____ because they are more “hands on”

True or False: In Jonathan’s last habit “Prepare for All Meetings,” Jonathan recommends getting on the same page as the customer about the meeting’s purpose prior to the start of the meeting.

As per the training, True or False: Jonathan insists that these lessons are an all-or-nothing lesson and you will fail if you only focus on one at a time.